Accessibility statement

This website is run by Looking Local on behalf of our Local Authority partners. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • older PDF documents are not fully accessible to screen reader software
  • some pages have poor colour contrast
  • some buttons are not correctly identified
  • some images do not have an alternative text attribute

What to do if you cannot access parts of this website

If you need information on this website in a different format please contact helpdesk@letshelpyou.co.uk describing what information you require and your preferred accessible format.

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact feedback@letshelpyou.co.uk describing the issue and where it is located on the site.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website's accessibility

Looking Local are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (version 2.1) AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
    • We plan to add text alternatives for all images under our control by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
  • Some text elements do not have sufficient color contrast against the background. This fails WCAG 2.1 success criterion 1.4.3 (contrast minimum).
    • We plan to adjust colour contrast used for text by September 2020. When we publish new content we’ll make sure our use of text colour contrast meets accessibility standards.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

The following content does not need to comply with the accessibility requirement until September 2020, because it was published before September 2018.

  • Images on pages do not always have suitable alternative text. Some images are missing alternative text, some have incomplete text and some have ‘placeholder’ as alternative text.
    • This fails WCAG 1.1.1A success criterion (non-text content). We plan to identify and fix these by September 2020.
  • Buttons on some pages do not have a correct role identified, which affects how they work with assistive technology. This fails WCAG 2.1A success criterion (name, role, value).
    • We plan to identify and fix these by September 2020.

PDFs and other documents

Older PDFs available via our website do not meet accessibility standards - for example, they may not have appropriate field labels accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value).

We will replace any non-compliant PDFs by September 2020.

How we tested this website

This website was last tested for compliance with the Web Content Accessibility Guidelines (version 2.1) level AA on 30 January 2020. The test was carried out internally by Looking Local.

We used an automated testing tool (Accessibility Insights for Web) to test a subset of web pages, ensuring all the main areas of the website were included in the sample. The results were recorded and accessibility issues discovered have been added to our accessibility roadmap.

We tested the LetsHelpYou platform, available at:

  • https://letshelpyou.co.uk/
  • https://hull.letshelpyou.co.uk/

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

This statement was prepared on 13 February 2020. It was last updated on 28 February 2020.